Shipping policy

We offer reliable international shipping options designed to provide a convenient and transparent delivery experience.

1. Shipping Options

Free Tracked Shipping

Enjoy complimentary tracked shipping on eligible orders.

Shipping Fee: FREE
Tracking: Available
Duties & Taxes: Covered
Additional hidden shipping fees: None

A tracking number will be provided once your order has been dispatched.

VIP FedEx Priority

For customers who prefer a faster and priority shipping service, we offer:

Shipping Fee: $6.99 USD
Carrier: FedEx Priority
Priority handling
Full shipment tracking
Duties & Taxes: Covered
No hidden shipping fees

Tracking information will be provided after the package has been dispatched.

2. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

During periods of high order volume, holidays or promotional events, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation with tracking information.

3. Delivery Time

Estimated delivery times may vary depending on the destination, shipping method, carrier processing and local circumstances.

Free Tracked Shipping:
Estimated delivery: 7–12 business days

VIP FedEx Priority:
Estimated delivery: 3–7 business days

Delivery estimates are provided for reference and are not guaranteed delivery dates.

4. Order Tracking

Once your order has been dispatched, a tracking number will be sent to the email address provided during checkout.

You can use the tracking number to monitor your shipment from dispatch through delivery.

Please allow some time for tracking information to appear after the shipment has been handed to the carrier.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including:

Full name
Street address
City
State / Province
Postal code
Country
Valid phone number where required

We are not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

6. Customs, Duties & Taxes

Where the selected shipping option states “Duties & Taxes Covered,” applicable duties and taxes are covered according to the shipping arrangement.

Customers will not be charged additional shipping-related fees by us after checkout for covered duties and taxes.

7. Delivery Delays

Although we work with reliable international shipping carriers, delivery may occasionally be delayed due to circumstances outside our control, including:

Customs processing
Severe weather
Public holidays
Carrier disruptions
Incorrect address information
Local delivery conditions

We will assist customers with tracking and shipment-related inquiries whenever possible.

8. Lost or Damaged Packages

If your package appears to be lost, significantly delayed or damaged during transportation, please contact our Customer Service Team as soon as possible.

For damaged deliveries, please provide photographs of the package and product so that we can assist with the appropriate resolution.