Refund policy

## Returns & Exchanges

We want you to be completely satisfied with your purchase. We accept returns and exchanges on eligible items in accordance with our return policy.

### 1. Return Period

You may request a return or exchange within **14 days of receiving your order**.

Please contact our Customer Service Team before sending any item back. Returns sent without prior approval may not be accepted.

### 2. Return Conditions

To be eligible for a return or exchange, the item must:

* Be unused and unworn
* Be in its original condition
* Include the original packaging, tags and accessories
* Have no stains, scratches, odors or signs of use

For shoes, please try them on indoors and return them with the original shoe box.

### 3. Return Shipping

For returns due to **change of mind, wrong size selected by the customer, color preference or other personal reasons**, the customer is responsible for the return shipping cost.

However, **return shipping will be provided at no cost to the customer** if the issue is caused by:

* Damage during shipping or delivery
* The wrong size being sent by us
* The wrong color being sent by us
* An item that is defective or significantly different from the product description

Please contact our Customer Service Team with photos or videos of the issue. Once confirmed, we will provide return or exchange instructions.

### 4. UK Return Address

**UK Return Address**
A UK return address will be provided by our Customer Service Team after your return request has been approved.

Please do not send any package to an address without receiving return authorization and the correct return address from our Customer Service Team.

### 5. Defective or Incorrect Items

If your item arrives damaged, defective, incorrect or different from what you ordered, please contact us within **7 days of delivery** and provide clear photos or videos.

If the issue is confirmed to be our responsibility, we will provide an appropriate solution, which may include a **free return, replacement, exchange or refund**.

### 6. Refunds

Once your returned item has been received and inspected, we will process your refund.

Approved refunds will normally be issued to the original payment method. Processing times may vary depending on your payment provider.

Original shipping charges are non-refundable unless the return is caused by an error on our part or the item was damaged or defective upon delivery.

### 7. Important Notice

All returns and exchanges require **prior approval from our Customer Service Team**.

Please contact us before shipping any item back so that we can provide the correct return instructions and UK return address.